Thank you for your thoughtful review and for visiting your friend regularly. We understand how difficult it can be to see a loved one face challenges, and we're so pleased to know that our team's care and understanding have been a comfort to you. Our staff are dedicated to providing compassionate support, and it's wonderful to hear that they've been able to navigate difficult situations with ease and positivity. We're also glad to know that our reception team makes you feel welcome and takes the time to connect with residents. Your kind words mean a lot to us!