Dear GillianThank you for your lovely feedback which has been shared with our management team and staff. Holbrook Hall will forever hold fond memories of your brother and the time we spent with him. We like to create a home-from-home environment for all our residents. We carefully select all the staff we employ to ensure they fit in with the ethos of Holbrook Hall which is to provide the highest standards of care and make a positive difference to all those we care and support. We have a personal touch with all our lovely residents and their friends and families. Warm Regards Dr Jaspal Swalli