Thank you so much for your detailed and thoughtful review. We're delighted to hear that your Nana enjoys her time at Askham Hall and that you've had such positive experiences with our staff, from care to laundry to the cafe. It's heartening to know that she is encouraged to participate in activities and enjoys the variety of food options. We appreciate your feedback on areas where we received four stars and will use this to further enhance our services. Your kind words inspire us to continue providing the best care possible. Thank you for your trust and support.