We appreciate your feedback. However, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. Puddingstone Grange noted a pre-existing pressure sore when the resident was admitted to the home. A referral and photograph were sent without delay to the District Nurse Team who then attended daily to dress the wound from the 28/11/23 to 15/12/23. We note that no previous complaints had been raised by relatives in relation to our resident whilst he was in our care. Puddingstone Grange currently has a rating of 9.8/10. There have been 5 reviews on Carehome.co.uk to date in 2024, all of which have been rated 5 *. We pride ourselves in delivering consistently high standards and are disappointed that the facts have been misrepresented in the above review.