While we welcome feedback, it is only necessary I respond to your claims that led to your mother's departure. Since the home came under new ownership & management, we have faced challenges in establishing communication & cooperation with you regarding your mother's wellbeing. When asked to provide next of kin contact details and proof of LPA, you declined, you have declined to attend any of the residents and relatives' meetings, nor have you reached out to management to discuss any concerns. I was also concerned when you removed your mother from the home without informing management. A discharge must be conducted safely particularly concerning medication, which was still at the home. When I raised this with you, you responded that it was none of my concern. I do appreciate the 5-star rating you gave for care. We work extremely hard to ensure the wellbeing of all residents, your recognition of this is a true and accurate reflection of the home overall.