Thank you for your feedback and for recognising the excellent care your mother has received from our Belleaire colleagues. We strive to get the small things right and I'm sorry to hear about the issues with her eye drops and inhaler. I've passed your concerns on to our home manager who will be in touch with you directly to discuss this further and ensure we address the matter appropriately. Your feedback is invaluable as we continue to improve our services. Please feel free to reach out with any other concerns.