Dear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication between families, residents and staff. I must thank you for your kind words as well and these are greatly appreciated by the care team who are as you quite rightly label as "wonderful" and as their line manager, I could not agree more. Please always feel free to approach me or my deputy with any concerns and we will endeavour to correct any problems.