Firstly I would like to say that all of our residents are given choices, including your grandad as to whether they would like to get up and come to the lounge area, we always encourage our residents to get up in their best interest, not demand, as your family did, which was going against his wishes most days, the same with his tv, he didn't want it on and stated this numerous times, also the many times you and your family came into the home and abused the staff because they didn't adhere to your demands, which was totally unacceptable, I am very surprised that after so many safeguarding concerns you left your grandad at the home, The safeguarding was closed due to unsubstantiated evidence. I would also like to add that we kindly loaned you one of our wheelchairs and a week later, you still haven't returned it, not only is it theft but also abuse to our other residents who need to use it. Referrals were made! but your grandad wasn't compliant.