Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they require. In this instance, we felt that our home may not have been the best fit for your specific needs. Please don't hesitate to reach out to us directly if you have any further concerns or questions.