Thank you for taking the time to leave a review. I am so pleased to hear the positive experience you and Mum have had recently, we have really enjoyed getting to know Mum better and look forward to continuing to build positive relationships. Your points regarding the temperature of Littleton are valid and one of my priorities currently, we have now received quotes and details and agreed to install air conditioning which should be installed presently once the contractor gives a date. I appreciate this doesn't benefit us this summer but feels like we are making a positive move. We have recently, internally, promoted a highly regarded and experienced colleague to the well-being supervisor role, I know she is excited to work with residents and relatives to plan what activities could look like going forward at St Giles View.