Thanks for leaving us a review. We're sorry we weren't able to continue to support your loved one in the home, which led to your concerns being raised and that we've not been able to resolve your concerns in our process. As mentioned in our last response, if you're still not happy, the next steps can be found here https://www.barchester.com/contact-us/complaints-and-compliments. Kind Regards, Barchester's Feedback Team