Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our team, which I will let everyone know. Our menus are arranged with our resident's input, depending on preferences and dietary requirements. We always offer a range of alternative meals to our menus, should our residents prefer something different. Our rooms have individual temperature controls to suit each resident. We're aware a fan has now been put in your Mum's room. We're always happy to discuss all aspects of care at Layston Grove.