Thank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment is a top priority for us. We also acknowledge your point regarding occasional communication challenges due to language differences. We are committed to providing the best possible care, and part of that commitment includes continuously supporting our staff in their efforts to improve communication. We appreciate your understanding, and we'll continue working to ensure that language differences don't impact the quality of care. Your feedback helps us improve, and we're grateful for your trust in us. Should you ever have any specific concerns or suggestions, please feel free to reach out directly to our team at Abbey Care Complex and we will be happy to assist.