Thank you for sharing your feedback. We are truly sorry to hear about your and your Mother's negative experience at Bowood Court. The wellbeing and dignity of our residents are our top priorities, so it's disheartening to learn that you feel we fell short during your Mom's stay. We deeply regret that the issues you raised were not resolved to your satisfaction. We strive for high standards, and it's concerning that your Mum felt isolated, as we are committed to fostering an inclusive environment for all. We understand this has been a difficult time for your family, and we made several attempts to reach out to discuss your concerns but were unable to connect. Your feedback is incredibly important to us, and we will use it to improve our services and ensure that other families do not face similar challenges. If you would be open to it, we would still very much like the opportunity to speak with you directly to better understand your experience and how you feel we can continue to improve.