Thank you for your feedback and we are sorry that we did not have the opportunity to care for your mum for longer than the 24 hours. We had to do what was best for her as she was medically unwell hence why we called the ambulance. The medical staff also agreed with us that she needed to go back into an acute setting. We have an amazing team that did their best for the short time that we had your mum, we are sorry that she had to go back to the BRI hospital as agreed on the discharge letter that she needed to go back to the BRI if symptoms persisted. She was sent back to the hospital because she complained of chest pain, this is not something we can ignore as you may appreciate. Thank you once again for your feedback and I want to wish you and your mum the very best. Please do not hesitate to call me if need be, you do have my mobile number, many thanks.