Thank you for taking the time to review our service. We are always a little disappointed if we don't achieve 5 stars in every category, so we would love to have any feedback on how we could improve in the areas where we missed a star. Value for money is always a contentious area, but Appleby, being a fairly remote and rural location has been difficult to staff over recent years and staffing costs are higher than UK averages even though we never use agency staffing. Post-COVID years have also seen all our costs increase disproportionately from UK inflation rates, we have also been affected by the oft-mentioned "cost of living" crisis. As the only nursing home in Eden Valley outside Kendal, we feel we offer incredible value for money. Thank you again for your kind words.