Our condolences on the passing of your mother, we thank you for your review at such a difficult time. We are sorry to read the home did not meet your expectations and you were unhappy with the move to our memory lane community, we understand things can change quickly and it is important that residents are in the right environment to support their individual needs. We understand your feelings were shared with the home team while your mum was a resident, if you feel any of your concerns that were raised remain unanswered our Feedback team are available to you, please do contact us via email at feedback@barchester.com. Kind regards, Barchester's Feedback Team.