Thank you for your feedback. We regret your experience and would like to clarify a few points, as resident wellbeing is our top priority. A Podiatrist assessed the resident and the foot lesions were present before admission. Although dressings were applied, the resident removed them and resisted wearing footwear despite staff's encouragement. Staff do not use personal phones; the devices observed are for logging care and monitoring residents' wellbeing. Medical dressings are prescribed by a GP and not typically stocked by care homes. Any delays were part of the standard process, and we acted promptly. The 4-week review was arranged by Social Work, and we followed their guidance regarding family involvement. We aim for clear communication without medical jargon during reviews. We are committed to providing compassionate, high-quality care and are available to discuss any further concerns.