Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some aspects of your stay didn't meet your expectations. Ensuring a high standard of cleanliness and providing quality meals are top priorities for us. We are reviewing your feedback to address these issues. Your health, comfort, and satisfaction are very important to us, and we are committed to making improvements. Thank you once again for bringing this to our attention and for your kind words about our staff. We truly value your input and hope to have the opportunity to better serve you in the future.