Thank you very much for taking the time to write a review for The Potteries and for your kind comments. We pride ourselves on high standards of care and the safety and well-being of all residents, and were pleased that your overall experience has been a positive one. Our records show that our team made contact on several occasions to provide health updates, however if you feel that this was not the case or that communication could be improved, we encourage you to contact the home manager directly to discuss your concerns. We welcome any feedback that will help us to improve the service we provide.