Thank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.