Thank you for taking the time to provide us with a review, we take all feedback very seriously. Unfortunately, some of the staff have made the personal decision to leave the business however we have now recruited some wonderful and experienced staff into these positions. I do appreciate that it can be disheartening when staff that you have grown familiar with are no longer at the home. I hope that once you get to know the new staff that you start to feel more welcome again as we strive for a homely welcoming environment. Activity planners are provided to all residents weekly and we aim to provide a varied planner each week we have now recruited a new head of wellbeing and will welcome resident and relative feedback when she starts. If you would like to arrange a meeting to discuss any of this any further please do contact us at the home alternatively you can always ask to speak with me when you are next here.