Dear Joan, thank you for the lovely and encouraging review which will be cascaded to the staff. It is always nice for staff to feel they can have a banter with families, yet be able to listen to comments and/or concerns and act accordingly. I know how much they and other residents too also enjoy seeing your little dog - it is always a pleasure to see her, whose visits are therapy for all at Roebuck Nursing Home. It is also nice to hear that we were recommended to you - that in itself is a great compliment. Regards.