Thank you for your review, it is much appreciated. Your kind words about the staff team will be passed along to them and I am sure they will be grateful as they work very hard caring for all our residents. Staffing levels are regularly reviewed and our current ratio fluctuates between 1:4 and 1:5. Staffing levels are dependent on resident needs and resident occupancy. A dependency scoping tool is used to determine safe staffing levels. You feel the staff are attentive and care for the residents well which I also take into consideration when determining staffing levels, so I am confident that levels are currently safe. Your aunt has only been with us a short time therefore I feel we have not yet had the opportunity to build up communication channels. Effective communication is very important and I would be more than happy to discuss your concerns in person. I operate an open door policy so please feel free to come and chat when it is convenient. All feedback is welcome.