Thank you for your kind review. We're delighted to hear that your gran is enjoying her time at Parklands and that you find our colleagues attentive and caring. It's wonderful to know that communication has been positive and that management is approachable. We strive to create a welcoming and supportive environment for both our residents and their families. If there's ever anything more we can do, please don't hesitate to reach out. Your feedback is greatly appreciated.