Thank you for your feedback. We apologise for the cleanliness concerns you encountered in the dining room. Please know that the well-being and immediate needs of our residents are always our top priority, and situations like the one you described are dealt with in a prioritised order to ensure their comfort and care. While this may occasionally delay certain tasks, such as cleaning, we strive to address these issues as promptly as possible. We appreciate your understanding and are committed to improving our services to ensure a clean and welcoming environment for all our residents. We're glad to hear that you found our team to be friendly and that you had no other issues during your visit.