Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we understand how distressing this situation must have been for both you and your mum. Caring for individuals with dementia can be challenging, and we strive to provide the best possible care. However, we acknowledge that there are times when a higher level of specialised support may be required and unfortunately Meadowcroft cannot meet your mum's needs. Please know that decisions like these are never made lightly. If you would like to raise a formal complaint, please feel free to contact our Feedback and Complaints Officer via email - complaints@osjct.co.uk.