Thank you so much for your lovely words, it means so much to all the staff to hear from families about how we care for our lovely residents. Your Nan was kind and lovely to look after. All the staff loved listening to her stories about being a nurse and joining in with the activities and doing her knitting. It was sad when she passed away as she was part of our family at Heathfield Care Home. Your nan is still missed by the staff and the residents.