It's great to hear that they were happy with the care provided at Scarlet House. In regard to your comment about the food, we are sorry that your Aunt felt the meals could have been hotter, all residents need to do is ask and requests are accommodated. We unfortunately do not reheat food in the microwave and meals are served straight from the bain-marie. The feedback is noted, and we will endeavour to ensure our meals are served hotter in future.