Thank you for taking the time to share your feedback. We are sorry to hear that you felt the need to post further comments following your husband's departure from our care at the end of July. As previously advised, our team had informed you of the formal complaints procedure, and we regret that this was not pursued at the time. At Lady Jane Court, we are committed to providing a safe and nurturing environment where residents can maintain their independence and dignity. Our approach encourages freedom of movement, as it is essential for our residents' well-being. We avoid restrictive or institutional practices to promote a more homely atmosphere. Regarding your concerns, I am confident that our staff always prioritised your husband's welfare, working within all clinical guidelines. Our policy is to use fluid charts only when there is a clinical need. We appreciate your feedback and are always open to discussing any concerns further to ensure transparency.