Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. We're sorry your rating is lower than we would expect and speaking with the homes manager, it doesn't appear any concerns were raised with them during your stay for them to be able to support immediately. We are on hand if there is anything we can do to help further or if you have any further comments to share, please email us. Kind regards.