Thank you for your feedback. We're truly sorry to hear about your experience. Providing the highest standard of care is our priority, and we take all concerns seriously. We regret that these issues weren't raised with us at the time, as we are committed to resolving concerns promptly. We understand this has been a challenging time for your family and want to offer our full support. We invite you to discuss your experience with us directly, so we can better understand your perspective, clarify any misunderstandings, and ensure accurate information is shared about our home. We are always open to feedback and committed to improving. Thank you again, and we hope to speak with you soon.