Thank you for your comments following your most recent stay with us, we understand this is the second time this year you have stayed and we're pleased you like how the home is furnished. We're sorry to read your comments on your personal support and where you feel we didn't meet your expectations, we'd like to reassure you we have team members available to help any time, day or night with any needs. The home have mentioned they weren't  aware of any missing items during your stay or recent telephone calls, please let the home know which items they were so they can be returned to you. Kind Regards, Barchester's Customer Feedback Team.