I am sorry to hear you had a negative experience with our home, September 2023. Since then, we have a new management team in place that have implemented positive changes in the home. In October 2023 we have applied many prevention and improvement measures to resolve this problem that was due to major building works surrounding Barleycroft which resulted in underground nests being disturbed also impacting the local community. We have a positive dining experience with fresh food prepared daily by our chefs who cater for individual specific dietary requirements. Recently been inspected by EHO maintaining the 5*rating as well as IPC achieving 93% which indicates very good hygiene achievement across the home. We have a good diverse care team at Barleycroft who are consistent and therefore ensure high standards of care to all our residents. All our activities planner is made with our residents taking into consideration everyone's wishes and medical condition. I hope Mum settled well in the new home.