Whilst we appreciate your comments surrounding the facilities at Cleves Place, we are surprised and saddened to hear that you feel your experience was disappointing. Upon admission, residents' medication is logged as per prescriber's instruction, and is administered in accordance with this. Where a resident's preference around medication changes, we work with prescribers to accommodate this wherever possible and safe to do so. We have a steadfast team of permanent domestics and carers on the suite in which you stayed, who work hard to ensure residents are well cared for and their needs met. We can only apologise that you feel let down by your experience with us.