Good Afternoon, we appreciate you taking the time to review Daleside. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Daleside, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0151 644 6773 to discuss any of the issues you may have had. We Care Group has already implemented a robust corrective action plan, focusing on many areas including strengthening governance and leadership processes within the home to ensure that all staff are fully supported and that policies are consistently followed; Improving communication between staff, residents, and their families to ensure transparency and timely updates on care matters; increasing staffing levels to ensure that all shifts are fully covered, providing residents with the highest level of care and attention at all times.