We extend our heartfelt and continued condolences on the loss of your dear dad and apologise if you feel as though we didn't match your expectations. Rest assured that we take this kind of feedback very seriously as it is extremely unusual for our home to receive anything other than positive reviews. As such, the Safeguarding Team have conducted and now closed their investigations. However, as you are aware, our own Head of Quality and Compliance has acknowledged your complaint and is undertaking a thorough investigation and the results will be shared with you in the time frames specified. We do politely disagree with some of your comments and hope that by sharing our records we can reassure you about food and bath temperatures as well as call buzzer response times as these are all very closely monitored and recorded. In the meantime please let us know if we can offer any further assistance at this difficult time. Best wishes to you and the family.