Thank you so much for your review. I am so sorry that you have experienced some negativity, and we would welcome you to discuss this further with the Home Manager allowing us the opportunity to investigate what aspects of dignity and hygiene you are mostly concerned with. Manorhey operates discharge to assess for a small percentage of patients discharged from Hospital for the council, some of which require one-to-one care, the council operates the use of agency staff for these patients sourced by and funded directly by themselves. This will be the reason you have notably identified agency staff on the premises for this purpose only, as Manorhey prides itself on a zero agency use policy and has sustained this standard for a significant length of time. Thank you so much for taking the time to review Manorhey and for your positive comments and star ratings. Please do contact us when convenient, and I am confident these concerns raised can be resolved. Thank you in advance.