Thank you so much for your detailed and thoughtful review. We're delighted to hear that your friend is well cared for and that you've noticed the dedication of our team to person-centred care. It's wonderful that you've had positive experiences during your visits, and we appreciate your kind words about the organisation and communication, especially during busy times like meal service. We're glad you enjoy the variety of activities and outings we offer, and that family and friends feel welcome to join in. Your recommendation means a lot to us, and we're always here if you have any questions or concerns. Thank you again for your support!