Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations during your mother's time with us, and we appreciate that you continue deeply to grieve her loss only a year later. Whilst this is not the correct forum to discuss your mother's care, both we and relevant outside agencies have investigated your concerns in detail, and with empathy and compassion. Our dedicated nurses and care team bring years of expertise in end-of-life care, ensuring each resident is treated with the utmost respect, compassion, and dignity. Whilst always looking to do better, we take great pride in the exceptional care we offer at Ely Court. We are proud of the reviews on this website, which we have no control.