Thank you for taking the time to review Blackbrook House, we are pleased that you rate your overall experience of our home as excellent. Thank you for your kind comments regarding our team and how they supported your mum on her admission to Blackbrook House. I will ensure that this feedback is passed on. We welcome feedback for any improvements we can make to our home. We actively encourage our relatives to attend our family meetings through email invitation and on our notice boards, please do let me know if you require further information on forthcoming meetings. We are actively working on our outdoor spaces, some work has been completed this year, with more to come. We will, of course, be engaging with our residents and relatives on other areas of the home. Thanks again for taking the time to review Blackbrook House.