Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. There are some factors here ie: layout of the home that are outside of our control, however where possible we take on board your comments to try and improve the service as best we can. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Please accept our deepest sympathy for your loss and our apologies for any distress you may have suffered.