Thank you for your review and we are sorry that you didn't feel your loved one received the right care and attention. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. I am sorry that access to the home wasn't as it should be as we do have a receptionist who is present during the day to welcome all our visitors to the home. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a video call. Apologise once again.