Thank you for taking the time to leave a review and for engaging in subsequent communications with us on this matter. We have carried out a full investigation into the issues you have raised and acknowledge that in some areas, we failed to meet the high standards we set for ourselves at Linson Court. We are have now put a plan in place to address these issues but we would like to apologise for failing to meet your expectations on this occasion. We pride ourselves on the high standards of care we provide to residents at Linson Court and are committed to making the experience of our residents a positive one.