Dear A M, thank you for sharing your feedback. We are truly sorry to hear your father's stay at Windward Care Home did not meet your expectations. We strive to provide high-quality care, and it's disappointing this was not your experience. After reviewing the situation, it seems the medication delay was due to an issue with the GP/pharmacy, but we ensured he received medication from the home's stock while waiting for the prescription of paracetamol. Our records show he participated in activities, though we understand personalised interaction is important, especially for someone as social as your father. We value your feedback and would welcome the chance to discuss your concerns and how we can improve. Please feel free to contact us. Thank you again for bringing this to our attention.