We offer our most profound apologies for your experience at the home. We know that elements of care fell below the standard that our residents and relatives should expect and that we are committed to achieving. We are working hard to make significant changes within the home to ensure we can re-establish a quality of care that we are proud of. We have already implemented a great deal of this over the last three months and have seen improvements made within all elements of care. We remain committed to providing the best possible care for our residents and will continue to work closely with all members of staff and our care partners to ensure the highest standards are met with respect and dignity at the core.