Deeply saddening to receive this review. Management is always available to discuss any concerns, be it either face to face or via email and staff are also very approachable. Firstly thank you for bringing in items that the individual liked as well as their food supplied by BYM, in regards to 1 fish finger, this would not have been served unless the individual had specified they'd only wanted 1, as they were always approached before each meal to ask what they wanted, incorporating what had been brought in special for them by visitors, which would have been stored in the fridge/kitchen as per food hygiene, and they would have received them as they would have their name on them. In regards man wandering into her room, this did happen and the man was reviewed and moved elsewhere. We are a residential home, however, staff are aware when individuals are ill and concerns are always acted on immediately all of which is all documented. District Nurses and GP input is also regular.