Thank you for taking the time to complete a review for St Margarets, we are delighted to hear that you are very happy with the care your Mother receives and we will ensure we pass on your lovely comments regarding our team. We are concerned to hear that you discovered a bank (agency) colleague asleep in a lounge, this is not acceptable and we would ask if you could please let the nurse in charge know immediately if you have concerns in the future. We will report this concern to the Agency and ask them to address it with their colleagues, we are working hard to recruit a full team of colleagues employed and trained by HC-One, this covers extensive training in Dementia and supports colleagues to provide kind care. Thank you once again for completing a review.