Thank you for taking the time to complete a carehome.co.uk review for our home. All feedback is very important to us as a home as we strive to provide quality care to all residents.  I am sorry that you feel dissatisfied with some elements of your brother's stay. Having reviewed the details of your feedback, I have investigated your brother's care plans thoroughly and can confirm that there is no mention of any swallowing difficulties noted within the preadmission assessment.  This was not raised during his stay. Please be assured the necessary amendments would have been made to your brother's care plans and nutritional risk assessments. We do offer alternatives as we have residents with swallowing difficulties, or some may choose a different snack. Having checked the bedroom, the TV is visible from the bed, and we have had no concerns raised about the TV on your brother's stay. There is a general manager present 5 days per week, and on call 24 hours per day to discuss any concerns.