Thank you for your feedback and your high ratings for so many aspects of the home. We're glad to hear that your husband is receiving such good care and that the happy atmosphere stands out. We apologise for the delays in communication with the GP and the challenges with medication adjustments and will review this process to improve coordination. Regarding your concern with the billing, we apologise for the mistake, please rest assured this is being rectified as we speak. In terms of the phone message - please dial 2 once you have called and this will enable you to talk directly to someone in the home. Thank you again for your honest feedback, it is much appreciated.